Returns and Refunds Policy

We want you to love your Rotimatic; however, if you are not completely satisfied, you may return your machine within 30 days of delivery for a refund. Please ensure the device is returned in its original packaging with all included accessories to qualify for processing.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to submit a return request or contact our 24/7 support team via the app.

• 2.
  Pack the Device

  Carefully place the Rotimatic and all components back into its original box and protective foam to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to the exterior of the box and drop it off at any authorized courier location.

• 4.
  Quality Check and Refund

  Once our technicians inspect the unit, your refund will be processed to your original payment method within 7 to 10 business days.